terms of service

Last updated: 13 September 2026. These terms govern your use of oomfy ai — the app, the website at oomfyapp.com, and everything we ship under that name.

We have written them to be read. Where a plain-English sentence and a lawyerly one would mean the same thing, we used the plain one.

1. You must be 18 or older

oomfy ai is an 18+ product. There is no minor experience, no under-18 mode, and no filtered version of the app. You confirm your age at signup, and if we have reason to believe you are under 18 we will terminate the account and delete the data.

This is not a formality. It is a design decision that we made deliberately and that shapes the entire product (see our Child Safety Standards).

2. What oomfy ai is

An AI character and companion platform. Every character you talk to is generated by a large language model. It is not a person. It has no consciousness, no feelings, and no life outside your conversation, and it does not remember you between accounts.

We say this in the app, on this site and in the store listings, and you accept it here before you begin. Every character is fiction and every reply is generated. We also say it here: you are talking to software.

3. What oomfy ai is not

  • It is not a therapist, a doctor, or a crisis service. If you are in crisis, please use the real resources on our Safety page. If a conversation ever moves toward self-harm, the character will break character immediately and show you those resources. That is deliberate and it is not negotiable.
  • It is not a source of factual truth. Models are confidently wrong sometimes. Do not act on medical, legal, or financial claims a character makes.
  • It is not explicit. We do warm, affectionate, emotionally intimate companionship with a fade-to-black ceiling. See the Community Guidelines.

4. Your account

You are responsible for keeping your credentials safe and for everything done under your account. Tell us immediately at [email protected] if you think someone else has access to it.

One person, one account. Do not sell, rent, or share an account.

5. Your content, and what we do with it

You own what you write. Your messages, your personas, your characters, your lorebooks — they are yours.

You grant us a limited, non-exclusive licence to store, process, transmit and display that content strictly so that we can operate the service: send it to a model provider so a character can reply, run it through the safety classifiers described in §8, back it up, and show it back to you.

That licence exists to run the product and nothing else. We do not train models on your conversations. If you publish a character publicly, you additionally allow other users to chat with it and to remix it if you enabled remixing — that one is your choice and you can change it.

5a. Third-Party Characters, Copyright & DMCA Disclaimer

  • We do not promote or endorse copyrighted characters. oomfy ai is an open creative platform. We do not create, endorse, or promote characters based on third-party copyrighted material, trademarks, media franchises, or real individuals.
  • User Sole Responsibility: Creators and users are solely responsible for the characters, names, media, and content they create or publish. If you create or publish a character that uses or resembles third-party copyrighted intellectual property, you do so entirely at your own risk and responsibility. oomfy ai is not responsible or liable for any third-party character strikes or claims arising from user-created content.
  • Copyright Strikes & Takedown Notices (DMCA): We respect intellectual property rights and respond to valid copyright infringement notices. If a rights holder issues a copyright strike or takedown notice regarding a character you created, we will remove or disable access to that character and may terminate repeat infringer accounts.
  • Contact for Copyright Notices: Rights holders and creators can send copyright notices or inquiries to [email protected].

6. The core loop is never metered

Regenerate, continue, edit, rewind, branch, memory and your chat history are free, unlimited, on every tier including Free, and they always will be. We consider this a term of this agreement, not a marketing position.

7. Paid plans, Sparks and billing

Plus and Infinite are recurring subscriptions. Sparks are a consumable currency that buys only additive things — image generations, voice minutes, extra deep-model turns, persona slots and group-scene slots. Sparks never buy your message history, your memory, or any part of the core loop, because there is nothing there to sell you.

Prices are set per region and published. Cancellation and refunds are covered in the Refunds & Cancellation policy.

Sparks are not money. They have no cash value, are not a stored-value or payment instrument, are not redeemable for cash except where we expressly operate a programme that says otherwise, and are not transferable between accounts. Unused Sparks are forfeited when an account is closed.

7a. Creator rewards

Creators may accrue Sparks when other people use characters they have published. Those Sparks are recorded in the account and are usable inside oomfy ai on the same terms as any other Sparks.

Any programme allowing creators to convert earned Sparks into money is planned, not committed. We have said we intend to introduce one approximately four months after launch. That is a statement of current intent and is subject to change or cancellation: it depends on regulatory, banking and payment-provider requirements — including business verification and identity checks on recipients — that are outside our control. We do not guarantee that such a programme will launch, that it will launch by any particular date, that any account will be eligible, or that any particular amount will be payable.

Nothing on any screen, in any announcement, or in any roadmap creates a right to payment. If we do introduce a rewards programme, it will have its own published terms, eligibility rules and minimum thresholds, and those terms will govern it. We may modify, suspend or discontinue any such programme at any time. Where required, we will give reasonable notice before doing so.

8. Rules, moderation and safety

You agree not to use oomfy ai to create, request or distribute content that:

  • sexualises a minor in any way, real or fictional (see Child Safety Standards — this is zero tolerance and it means a permanent ban and a report),
  • is sexually explicit,
  • harasses, threatens, defames or impersonates a real person,
  • promotes self-harm, suicide, terrorism, or violent extremism,
  • is designed to extract another user's personal information,
  • attempts to circumvent our safety systems, rate limits, or billing.

We run automated classifiers on user turns and on generated images, and we act on reports from users. A person reviews the consequential decisions. You can appeal any of them by writing to us.

We may suspend or terminate an account that breaks these rules. For serious violations we do it immediately and without warning.

9. Reporting

Every message in the app long-presses to report, and every character has a flag on its profile. Reports reach a human. You can also write to us at [email protected], and for anything involving a child at [email protected].

10. Availability

We will try very hard to keep the service up, and we will sometimes fail. We do not promise uninterrupted availability. We will not delete your data to save money.

11. Termination

You can delete your account at any time, from inside the app or from oomfyapp.com/delete-account. We will delete your data as described in the Account Deletion policy.

We can terminate your account if you break these terms. If we do it for a reason other than a serious violation, and you had unused paid time, we will refund the unused portion.

12. Liability

To the maximum extent the law allows, oomfy ai is provided "as is". We are not liable for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Our total liability to you for any claim is capped at the greater of (a) what you paid us in the twelve months before the claim, or (b) ₹5,000 / $60.

13. Changes

If we change these terms materially, we will tell you in the app and by email at least 30 days before the change takes effect, and we will say what changed in plain language. If you do not agree, you can cancel and we will refund the unused portion of any paid term.

14. Law and disputes

These terms are governed by the laws of India, and the courts of Bengaluru have exclusive jurisdiction — except where your local consumer-protection law gives you the right to bring a claim where you live, in which case it does, and nothing here takes that away.

15. Contact